Payment Issues

taedingo · Joined: 27 Dec 2004 Posts: 2

I keep trying to subcribe here...but every time, i get rejected, i don't have an ugly bank history, my account has plenty of money in it, my information is all correct, but niether the check, or a card works :/ the only thing i can see on the list of reasons that would apply to me, is living in an area with a high fraud risk...and if thats the reason, this totally sucks. any alternate ways to pay?

Ronald · Joined: 18 Oct 2003 Posts: 2691

taedingo wrote: I keep trying to subcribe here...but every time, i get rejected, i don't have an ugly bank history, my account has plenty of money in it, my information is all correct, but niether the check, or a card works :/ the only thing i can see on the list of reasons that would apply to me, is living in an area with a high fraud risk...and if thats the reason, this totally sucks. any alternate ways to pay?

You'll need to call up CCBILL customer service and find out why you're credit card was rejected. They may be able to help you figure out if you're having problems just filling out the form.

Toll Free 888.906.0666

If you're still having problems, feel free to email me and we can discuss alternatives.

Valkyre · Joined: 17 May 2004 Posts: 13

I got a question about payment.. My Credit Card that I used to sign up with expired last year (december) And there is noway for me to change to the new card on CCBILL. So will that mean I gotto sign up again and have to wait a whole new month to get to the loyal members pages ?

Ronald · Joined: 18 Oct 2003 Posts: 2691

Valkyre wrote: I got a question about payment.. My Credit Card that I used to sign up with expired last year (december) And there is noway for me to change to the new card on CCBILL. So will that mean I gotto sign up again and have to wait a whole new month to get to the loyal members pages ?

No. You don't. If it is changing credit card information, you won't have to wait a whole month. Please email me using the membership support email address. I can help you with renewal and loyal member status.

-R

taedingo · Joined: 27 Dec 2004 Posts: 2

they couldn't really help me x.x

Ronald · Joined: 18 Oct 2003 Posts: 2691

taedingo wrote: they couldn't really help me x.x

Hello. I sent you an email about alternative payment methods using snail mail. Check your email.

-R

Silversteel · Joined: 07 Jun 2005 Posts: 2

Well it seems as if CCbill doesnt like me. I am also rejected by their form and they dont answer to my e-mails.

Would be nice if u could help me

Greets Silversteel

Ronald · Joined: 18 Oct 2003 Posts: 2691

Silversteel wrote: Well it seems as if CCbill doesnt like me. I am also rejected by their form and they dont answer to my e-mails.
Would be nice if u could help me
Greets Silversteel

Hello. You can contact CCBILL directly using their toll free 800 number:

CCBill's Toll Free Number (Live 24 hrs): 1-888-906-0666

Speak to a live person for help regarding signing up.

Also- we take mail order payments as well. So if you're interested in sending in payment snail mail- drop us a line.

Silversteel · Joined: 07 Jun 2005 Posts: 2

Thx for the number put CCbill just mailed me and said that they dont bill Bank Accounts from outside the US. I dont have a creditcard so is there maybe anothe way to pay you? Maybe transfering the fee for a year to your bank accounts in advance?

Ronald · Joined: 18 Oct 2003 Posts: 2691

Hey Silversteel!

Glad we took care of your alternative payment method problem. The Western Union method worked out pretty well. Was fast.... faster then snail mail.

Hope you're enjoying the site!

Thanks again!

-R

real_headhoncho · Joined: 27 Mar 2005 Posts: 1

Just a note... when we get billed for our subscriptions, maybe you should send out a e-mail reminder that we ARE being billed. I just checked my card tonight and saw this "weird" charge that I had no idea what it was about, and was freaking UNTIL I remembered it was for Vixine.

Ronald · Joined: 18 Oct 2003 Posts: 2691

real_headhoncho wrote: Just a note... when we get billed for our subscriptions, maybe you should send out a e-mail reminder that we ARE being billed. I just checked my card tonight and saw this "weird" charge that I had no idea what it was about, and was freaking UNTIL I remembered it was for Vixine.

Unfortunately, CCBILL does not send out email reminders. People should know that they're on a subscription service when they signup. It should state on the credit card statement the company name. And if you go to ccbill's support page as listed in the members area, you can look up information for your subscription.

I'll put in a suggestion box for ccbill to see if they can provide that as an option for subscribers on their support page or something to enable/disable.

-R

BenjaminHayden · Joined: 04 Oct 2005 Posts: 7

Ronald wrote: Hey Silversteel!

Glad we took care of your alternative payment method problem. The Western Union method worked out pretty well. Was fast.... faster then snail mail.

Hope you're enjoying the site!

Thanks again!

-R

Since you are now taking alternative payment methods to join for membership, dose that mean you are now taking money order payments for membership? If so, could you please post a mailing address so I can mail you my membership payment.

bittenhard · Joined: 13 Apr 2006 Posts: 42

I cant pay by phone nor bank because I don't live in the United States and the sign-up doesn't accept my card.
I'm really interested in signing up though. How do I sign up using Western Union? My country does have such services but I'm not sure how to go about it.

Ronald · Joined: 18 Oct 2003 Posts: 2691

bittenhard wrote: I cant pay by phone nor bank because I don't live in the United States and the sign-up doesn't accept my card.
I'm really interested in signing up though. How do I sign up using Western Union? My country does have such services but I'm not sure how to go about it.

Hello. I sent you email about the WU payment info.

-R

bittenhard · Joined: 13 Apr 2006 Posts: 42

Yeah, I'm sure i'll be paying for a membership. :) So where do I send the money?

tchebio · Joined: 14 Sep 2006 Posts: 1

I'm sorry, my english is not good, but I'll try!
I don't live in US (I'm from Brazil), and I don't have a card.
Do you have another way to make the payment?
My interest is only Quest for Fun, so I just want a short-time membership, just to see the issues completed at this moment.
Thanks for the attention!

majinjago · Joined: 28 Dec 2006 Posts: 1

Ronald wrote: bittenhard wrote: I cant pay by phone nor bank because I don't live in the United States and the sign-up doesn't accept my card.
I'm really interested in signing up though. How do I sign up using Western Union? My country does have such services but I'm not sure how to go about it.

Hello. I sent you email about the WU payment info.

-R

Hi, Im from Mexico and Im really interested in joining Vixine. Can you send me an email to check the alternative payment options.
Bye the way,I think you should make it easier on people from other countries to sign up...You are really missing a lot of potential subscribers with this kind of issues.
Thanks in advance

the_jonath · Joined: 05 Jan 2007 Posts: 5

I'm having the same problem with my card, get rejected all the time.

I was wondering if you could mail me the WU alternative. Thanks

Ronald · Joined: 18 Oct 2003 Posts: 2691

the_jonath wrote: I'm having the same problem with my card, get rejected all the time.

I was wondering if you could mail me the WU alternative. Thanks

I already sent you email. Did you get it?